Technical Services and Product Support

At Sekisui Diagnostics, we offer exceptional service and support to assist our customers every day, such as:

  • Utilizing the Net Promotor Score (NPS) to constantly monitor and analyze our performance based on our input.
  • Setting our core metrics to exceed industry standard in customer satisfaction ratings.
  • Providing talented Technical Service teams which are experienced and trained Medical Laboratory Professionals (MLP), who understand the needs of our customers.
Customer Service People

Our dedicated support team is available to help you with a variety of value added services. How can we help? Please select the focus product area to connect with our specialists:

SEKURE® Clinical Chemistry Reagents

Our Clinical Chemistry team consists of Medical Laboratory Professionals that are trained and ready to provide the support you need.

  • Offer extensive product and laboratory knowledge.
  • Wide variety of support materials available including analyzer applications, technical and supportive information.

Contact our expert Clinical Chemistry Support Team today. 

North America

Europe, Middle East, Africa

Rapid Tests | Molecular Point-of-Care | Immunoassay System

Our Point of Care team consist of Medical Laboratory Professionals that are trained and ready to provide the support you need:

  • We will work with you directly to determine a workflow to meet your specific needs.
  • Provide supportive documentation related to rapid test products.
  • Offer startup/ evaluation assistance and troubleshooting services.
  • CLIA to Waived Moderately Complex transition support.

Contact our expert Point-of-Care Support Team today

OSOM® and Silaris™
Toll Free- 800-332-1042
Phone- +1-781-652-7800

For assistance with FastPack® IP
Toll Free: 877-709-2169
Phone: +1-760-918-9165

We offer extensive product knowledge and support experience:

  • Worldwide product support for enzymes, substrates and ancillary materials.
  • Extensive product knowledge and support experience.
  • We provide support from a facility with over 40 years of manufacturing experience and are able to access resources in Research and Development and Regulatory Affairs.
  • Customized solutions to meet your needs.

Contact our expert Enzyme support team today