Technical Services and Product Support

At Sekisui Diagnostics, we offer exceptional service and support to assist our customers every day, such as:

  • Utilizing the Net Promotor Score (NPS) to constantly monitor and analyze our performance based on our input. 
  • Setting our core metrics to exceed industry standard in customer satisfaction ratings.
  • Providing talented Technical Service teams which are experienced and trained Medical Laboratory Professionals (MLP), who understand the needs of our customers.
Our dedicated support team is available to help you with a variety of value added services.

customer_service
How can we help? Please select the focus product area to connect with our specialists:

Clinical Chemistry Point of Care Testing Enzymes 

sekure sk_500

SEKURE® Clinical Chemistry Reagents | SK500 Instrument System

Our Clinical Chemistry team consists of Medical Laboratory Professionals that are trained and ready to provide the support you need.

  • Offer extensive product and laboratory knowledge.
  • Wide variety of support materials available including analyzer applications, technical and supportive information.
  • Assist with installation and troubleshooting.
  • Provide data reduction services.


Contact our expert Clinical Chemistry Support Team today. 

North America
Email
+1-800-565-0265

Europe, Middle East, Africa
Email
+44-1622-607800

osom silaris fastpack

Rapid Tests | Molecular Point-of-Care | Immunoassay System

Our Point of Care team consist of Medical Laboratory Professionals that are trained and ready to provide the support you need:

  • We will work with you directly to determine a workflow to meet your specific needs.
  • Provide supportive documentation related to rapid test products.
  • Offer startup/ evaluation assistance and troubleshooting services.
  • CLIA to Waived Moderately Complex transition support.

Contact our expert Point-of-Care Support Team today

OSOM® and Silaris™
Email
Toll Free- 800-332-1042
Phone- +1-781-652-7800

For assistance with FastPack® IP
Email
Toll Free: 877-709-2169
Phone: +1-760-918-9165


Enzymes 

We offer extensive product knowledge and support experience:

  • Worldwide product support for enzymes, substrates and ancillary materials.
  • Extensive product knowledge and support experience.
  • We provide support from a facility with over 40 years of manufacturing experience and are able to access resources in Research and Development and Regulatory Affairs.
  • Customized solutions to meet your needs.

Contact our expert Enzyme support team today
Email
+44-1622-607800